PayActiv, an award-winning fintech company with a unique “between pay check” financial wellness benefit, today announced that Don Peppers, one of the world’s leading customer experience authorities, has agreed to join it in a national campaign to help employers reduce or eliminate some of the financial stresses that so frequently distract employees.
“My entire professional life has been dedicated to improving the customer experience,” Peppers said, “and I’ve always insisted that the quality of any company’s customer experience depends on its workers – the folks who man the cash registers, serve the food, care for the elderly, answer the phones, or check on a guest’s satisfaction. So I’m delighted to have the opportunity to join in PayActiv’s campaign to improve how these workers are treated.”
“The best possible kind of customer service,” Peppers said, “comes when a company’s employees are empathetic, paying attention to and engaging with the customers they’re serving. But if your people are occasionally distracted by their own financial issues – well, no amount of training can prevent this distraction, and the quality of your service will take a hit. PayActiv’s solution takes direct aim at this very common problem, and results so far have been remarkable!”
“Before joining in this initiative,” Peppers said, “I reached out personally to more than a dozen business leaders in a variety of industries, and I’ve been surprised and encouraged by their enthusiasm for the concept. I believe PayActiv’s remarkably simple and direct solution represents an idea whose time has come. Plus,” he added, “it’s simply the right thing to do for your employees, if you really care about them. This is a good thing to do.”